Hertz Complaint - Ripped off in Fayetteville North Carolina
FAYETTEVILLE, NORTH CAROLINA -- Yesterday my sister and Mother were to travel out of town and were using a debit card for the reservation. When they called to reserve the car they were told this was not a problem. When they arrived at the airport, the car rental was declined. The debit card however was hit for nearly $500. We have now spent yesterday and today in numerous heated calls to Hertz, trying to get a refund to the card. A call to the local airport where the car was supposed to have been rented and the same people who hit the card for this unauthorized charge was useless. A call to the customer service number is merely an automated system and filled with false information. A recorded message says that if you are waiting for an authorization to fall off of your card, you must phone your bank and ask them to release the authorization. This is NOT TRUE. The only person who can release those funds is the business who put them on the card.
You are only asked to leave a phone number and name with the automated system and someone will phone back in 34 to 53 minutes.
So, the woman calls back and claims she cannot release the funds until she speaks to my sister who is travelling. I explained this to her and said that you did not rent her the car, it is going back on HER card and to simply release the funds. I went on to explain that they would not know if I had a woman call and claim to be my sister if it were really the person they claimed they were since they have never spoken to my sister before and had no voice to compare it to.
Again, she claimed she must speak to my sister before she can release the funds. I offered my sister's cell number and was told they cannot call out as they are on an automated system.
Ok ... my temper is flairing now and I call my sister and have her call the Hertz automated system and after leaving her name and numer, she receives a return call and is told they can release the funds but now told it takes 24 o 48 hours to process the release and then another 3 to 10 DAYS for the funds to appear on her account.
Hertz did nothing but cause problems and no one with one ounce of common sense can fix the problem... apparently common sense is lacking at Hertz.
I would say to stay clear of this company and use one of the competitors. Don't be ripped off by this company. They did not rent a car to my sister and had no right to charge her card for anything and then to go through this to get a refund of an unauthorized charge is beyond ridiculous.
My advice is to cancel any reservations you have with this rip off company and take your business to one who appreciates your business enough to at least talk to you and not use an automated system answered by robots who have less common sense than the cars they rent.