Netflix Complaint - Netflix Does Not Honor Promotions
I signed up for Netflix thru a United Miles promotion for the frequent flier points on May 14, 2009.
The United Miles promotion was for 4,000 frequent flier miles which Netflix refuses to give me even though it was their system that messed up.
They had a problem with their system that night and it would not take my credit card. It clearly said welcome United Miles Member when I logged in. I called them on May 15, 2009 and the customer service person I talked to also tried to enter 2 different credit cards for me. He said it showed I had signed up as a United Miles member. It finally took the credit card info after 3 days. During that 3 days it was sent to technical support. Now they claim I did not sign up as a United Miles member (which I did) and they refuse to give me the mileage points.
Netflix probably does not honor other promotional sign ups as well. They rip-off members with bait and switch tactics, have system problems and then blame the members. It was their system error that dropped my United Miles sign up. Their customer service person saw it was signed up thru United Miles on May 15,2009 but due to a technical glitch someone removed my mileage sign up # sign up from their system. They admit technical issues during that time frame but still refuse to give me the points that I signed up for.
I have been working hard to earn points and this is the first time I have signed up for anything based on a promotion and it will be the last time I do.
I would like Netflix or United Airlines to give me the 4000 frequent flier points that I should have been given when I signed up for the Netflix service. I would not have kept the service at all if I had known they would do this.
I only kept if for 2 months because I was waiting for the points to show up in my account. I finally called and asked about it and that was when I learned they would not honor the promotion and denied my signing up as a United Miles Member.