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NewEgg Complaint - No Customer Service

Complaint
Review by brodie on 2009-07-17
I ordered an LCD TV from NewEgg and submitted the order. Two hours later I wanted to add the extended warranty. Contacted customer service to add the service. I was told it could not be added so I told them to cancel the order and I would re-submit. Was told they couldn't do that because the item had shipped and they could provide the tracking number. I laughed and told them they may have a tracking number but it wasn't shipped. Was put on hold a few minutes and was told I would have to refuse shipment on the order. Now that was dumb. They are going to ship something they know will be refused. After a few more discussions, I was advised they would recall the shipment and once the item was back in stock, I would receive credit. WHAT A JOKE. The item at best was sitting on the dock waiting to be shipped. More than likely, it was not even pulled from the shelf yet. Anyway, I will wait to see when the credit is processes. Be warned, after you place an order, you will have NO CUSTOMER SERVICE.
Comments:
Posted by MRM on 2009-07-17:
Noooo! Not my favorite online retailer, Newegg!
Posted by lobo65 on 2009-07-17:
That's got to be the first complaint I've ever read about them. I've had great experiences with that company.
Posted by Soaring Consumer on 2009-07-17:
It is an unusual policy that they have, that the extended warranty can not be purchased after you buy the product even if you just paid for it, it has to be purchased at the same time.
Posted by Slimjim on 2009-07-17:
It sounds silly but they must have to perform the- what appears to be, unnecessary steps. Obviously they have a policy that a warranty must be with the purchase to avoid claims on pre-existing conditions, and this was the best way they had to deal with getting you set up that way i guess.

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