Days Inn Complaint - Complaints - Multi-faceted
ATLANTA,, GEORGIA -- My grandson and I stayed two nights at the Hotel Days Inn in northwest Atlanta located at 1701 Northside Drive this week.
There are not sufficient words to state how appalled I was at several facets of the motel, service, employees, etc.
The attendant at the front desk acted as though we were truly doing him a favor by being there. There were no smiles, no gestures of hospitality, no friendliness.
The motel was evidently an older structure, which is o. k., but even the older ones can be cleaned and updated to an extent. The room had a horrendous odor. There was chair-molding on some walls. It had not been dusted in some time. The bathroom floor had not been mopped. There were no plastic liners in the wastebaskets. I chased and kills four insects, one of which was up on the vanity where we placed our ice bucket and brushed our teeth.
The first morning we arose, I discovered that the cold water did not work at all. I ran some hot water into the tub and waited for it to cool. The maintenance man was the only "pleasant experience" we had while we were there. He expediently came to our room when we phoned the front desk and offered to make the appropriate repair while we were out, which he did. He came the next morning and inquired as to whether the repair had pleased me. He also gave us much needed directions @ town. KUDOS to him. He was a bright light in an otherwise dismal stay!!!!!
Let me begin, please @ the adjoining Waffle House. It, also, was not clean. My grandson asked where there health department grade sheet was!!! We sat in a booth. There was some sort of long pink thread or string on the seat behind him. No one had noticed or removed it. A loud, boisterous group of young people arrived (customers), composed of a man and four or five women. The women would come and go. They yelled at each other and did all the "jiving" singing type of music that so many people can do these days. The noise and commotion went un-noticed by the WH employees. It did not stop until two "adult, older male customers" walked in. That seemed to squelch the noise.
The silverware was laid down for us. A spoon had dried food on it and I mentioned it. I DID receive another spoon, but was told by the waitress that the steam machine just makes them look like that. It was not dirty.
The waitress stood over us, asking, "Are you ready to order?" She did not leave until we had placed our order.
There were at least two flies gliding and fluttering around inside the restaurant. No one made an attempt to grab a fly swatter or put forth any effort to kill them.
The tea was "brown sugar water." I have never tasted a beverage so sweet. There were no offers to refill our glasses.
I would not attempt to rate this entire business with the exception of the maintenance man. It would rate below a "1." He would receive a top rating. Whoever he is, Days Inn should give him a raise and request that he "run the place."