Home Depot Complaint - BAD BAD Carpet Experience - Install Disaster!!!
LAFAYETTE, INDIANA -- Started a carpet purchase in January 2009 and it's now July 17, 2009 and the issue is still not resolved. First time they brought the WRONG carpet to install. I had already pulled up all my carpeting in the living room, dining room, hallway and master bedroom in preparation. Now I had to live like that for another week while they scrambled to re-order the right carpet.
The new carpet comes and they install. HUGE seam issue that the installer tried to blow off. Home Depot sent an independent review person and they said the carpeting had a 'fading' issue from the mill and they offered to pour acetone on it to 'fix' it for me. Uh...no. They had me pick out another carpet.
Different mill... another few weeks, my furniture jammed all over the place, living like an animal in my own house - the carpeting comes, install and voila... ANOTHER FADE issue!! Are you kidding me? So they send another independent review person and they confirm it's a problem from the mill. We then reorder carpet and wait.
Carpeting comes and they install and this time, no fade issue but the morons who installed it did a crap job in the doorways, cut the carpeting in another room, and buried the speaker wires to our home theatre system that we had taped to the wall.
I am at my wits end. After all of this and COUNTLESS calls to Home Depot and even a letter to their President - I am offered the choice of 1. PAYING for the carpet or 2. They'll come and rip it out.
NICE... 7 months of my life upside down. Don't buy your carpet at Home Depot - that cheap installation price is a message to you. RUN!!!