Garmin Customer Support Complaint - Garmin support wait times AVERAGE 30 minutes
OLATHE, KANSAS -- Garmin products are pretty good. I love my 305. However, I have used their on-line ordering service twice and both times it took more than double the amount of time promised to get my order.
Turns out this time, something (still don't know what) was on backorder...no communication during the ordering process letting me know there would be a delay. After two weeks (was supposed to take 5 days), I inquired and was told "something" was on backorder. Two more weeks has passed and still nothing.
I decided to give their customer service line a try. I thought I had heard wrong when the recording said the wait time was "30+ minutes" so I called back. Yep...30 minutes. I finally got an operator who sounded like my grandmother who told me I had no choice and "that was the hold all day every day". Her words exactly.
Decided to do a little research and found that there are loads of people who are furious because they can't get support for their products. WHO THE HELL HAS 30 - 40 MINUTES WAITING? These are not cheap products.
If Garmin has the millions of dollars it takes to sponsor a Tour de France team, they should invest the money it takes to put into place a reasonable on-line ordering service and enough technical/customer support people.
This Kafka-esque experience can only be remedied by A viral, grassroots groundswell. If you've had this problem, please forward this to your friends and associates. Maybe we can get Garmin to do the right thing.