Netflix.com Complaint - Distribution of illegally produced & damaged DVD
DENVER, COLORADO -- I just received Borat DVD from netflix, opened the envelope and was in shock to find a cracked Memorex DVD that someone seemingl copied from an original DVD. Who expects that they send out this blank DVD disc which were illegally copied and has a writing with marker, "Borat" on top? On top of that, DVD has a big crack and someone even put a glue on top, and obviously it's not playable.
I immediatley went to netflix.com, reported a problem, but it doesn't allow me to type in my complaint - it's all "pick and choose" "damaged DVD" only, and I don't bother to call & waiting overnight to talk with an air-headed customer service person.
Why the hell they don't deal customer complaints by email? Nobody at the Denver distribution center inspect DVDs they send out to customers or is this simply a harassment to customers?
I have never expected such an outrageous business practice. It's beyond the common sense. I'm ready to drop off this company.