Shore Stay Suites Complaint - A Nice Place To Stay If You Don't Mind Liars And Thieves
CAPE CHARLES, VA 23310 -- My family of 7 adults including my 83 yr old mother stayed here while attending a family event. Our reservations were made months in advance. We arrived at the place to find the rooms we had reserved were not available and we were given rooms with smaller beds (meaning two adults had to share a double bed in a room with very poor AC, for instance).
The handicapped accommodation my mother had rented included a bed too high for her to get on to and no chair to sit in except small kitchenette chairs which would be uncomfortable for anyone, much less an arthritic semi-invalid. Management repeatedly said they would remedy each situation, but promises were uniformly unkept. We were very much left with the feeling that they knew the 'problem' (us) would go away soon if they just ignored it long enough.
Additionally, I left my cell phone charger in the room and again despite promises, I have never received it back. The last person I spoke to said she had it, but didn't know whose responsibility it was to return it to me!