USA3000 Complaint - Fraudulent Booking
Beware of flying USA3000. I booked a roundtrip direct flight from Phila-Cancun. Less than 2 weeks prior to departure USA3000 called and changed the 6 pm returning direct flight from Phila-Cancun to a 10:55am flight that was now stopping in Pittsburgh. Ironically, there was always a flight from Cancun-Pitts scheduled for that time. So USA3000 never had a direct flight to Phila. They billed it as such because most people prefer direct flights so they did a bait and switch. After much debate they offered me a refund but because we are less that 2 weeks the flights are now astronomical. They waited exactly 1 day after flight prices change to contact their customers. I have a wedding to attend on the departure date that I will miss because I can't find a late flight leaving Cancun and cannot stay an extra day without incurring $700.00 in additional costs. I called the customer service number they gave me but had to leave a message and is still waiting for a return call. I have contacted the TSA to see if this is a legal practiice. I know airlines can make schedule changes without prior noice but I can provethis was not a change but an intentional bait and switch. Because USA3000 does not have daily flight out of Cancun I would have to wait two days to fly out again. Needless to say, I will never use this airline again.