Continental Airlines Informative - Over Charge - Over Charge For Tickets
ALABAMA -- I was flying from Mobile to Alberta Canada to meet with friends. A friend from Ont. Canada paid for the ticket, after a delay boarding, we had a weather delay and then the flight I was supposed to be on was already gone. I was then left to fend for myself with NO hotel no food no nothing. I had no money with me, this trip was a gift. I was meeting a friend for the last time, since she is terminally ill. I spent the night in Houston, then was sent to MN then was put on a flight that had trouble and couldn't take off, then another flight that had engine trouble and couldn't take off, then another flight that was 55 min out and had to come back. In the middle of all this there were 3 elderly that the airline didn't help at all from place to place, and a lady that didn't speak english. She was so wonderful through it all, but so scared. We finally got to Alberta THREE DAYS late.In the middle of the night. When I got there I found that because of the flight changes they had charged my friend over THREE THOUSAND DOLLARS !!!!!!!!!!!!!!!!!!! for a flight that originally was less then 700.00 ... And what do they say when we asked why ..... Well she must have requested different flights. Still this airline takes no responsibility for stealing from an old women, not taking care of the people on their flights and their customer service people being so rude and hateful that I had to back up before I came down to their level.
My friend will be dead in a few months. She doesn't have time to live to fight with them. Needless to say they aren't worried about taking care of this problem.