Federal Express Corporation Complaint - Where's UPS when you need them?
I have a small business. I ordered supplies from a company who ships FedEx ground. I needed these supplies to complete an order, so I was tracking this package closely. Imagine my surprise when, on the delivery date, nothing arrived. I tracked the package and was even more surprised to see "customer not available/business closed" as the reason for non-delivery (I was here). I called FedEx the next morning and was assured my package would be delivered that day. Same scenario -- no package arrived. I tracked the delivery again, and was surprised by the reason it was not delivered: "incorrect address." The address is correct on the package, by the way. I called FedEx again, and spoke to a supervisor. I asked that the driver call me when he was in the area and I would give him directions to my location. Hey, no problem, I was told.
So for the third day, I waited. I even received a follow-up call from FedEx customer service checking on the package. Unfortunately, same scenario -- no call from the driver, and no package. I just tracked this package yet again, and the reason for no delivery is "incorrect address." That tells me the driver simply doesn't care - he used the same excuse as the previous day, and never bothered to use the telephone number ON THE PACKAGE to contact me. The package is now listed as being on the truck for delivery "the next business day." If it does not arrive Monday, I plan to instruct FedEx to hold it at their facility for pickup -- I'll send UPS to get it for me.
UPS's system of assigning drivers to the same route is unbeatable - my UPS delivery driver is fantastic and even knows the names of my dogs! And FedEx wonders why their profits are at record lows?