Ink It Over Aurora CO Complaint - Disgusted Former Customer
AURORA, COLORADO -- 7/16/09 – Cust. for 4 yrs. Cust Serv hz been so lousy won’t B giving them my biz anymore! Last few months, returned 2 store 2X to return my last 2 purchases (defective print cartridges). The Manager Iliff store wz absolutely rude, her body language spoke volumes! She/made it very obvious 2 me she didn’t want 2 deal w/me in any capacity. She did replace cartridge, but with/a definite attitude, turning & walking away 2X as I wz speaking 2 her in a civil tone). She made no effort 2 compensate me 4 my time, expense or trouble (even after I mentioned it). Her comment 2 me wz “We Don’t Fill Them Here,” her shoulders shrugging/eyes rolling upward as if it were not her problem! Far as I’m concerned, as a customer, I don’t care who fills them. I purchsd the cartridges @ Ink It Over - U R responsible 4 what U sell! Immed after the visit, I phoned the Arapahoe store, spoke 2 Manager & requested owner call me. Never heard a word! Would’ve been happy 2 get few $ off next purchase & been on my merry way. Consequently, they lost a customer 4 the cost of a few $ 2 make the situation right. Ink It Over - Needs 2 Learn The 80/20 Rule!