Abaco Moving Complaint - The worst moving company EVER
CANOGA PARK, CALIFORNIA -- Abaco originally gave us an email quote, with a "destination discount" because our destination was within so many miles of a storage facility in Bloomington, IN. Originally we were in Las Vegas, and planned on heading to IN, or NC, depending on where our jobs sent us. Halfway through our storage time they were under "new management" or owners that had changed the circumstances. We were told originally that our $200/mo storage could be paid in full when we had our belongings delivered, along with the remaining shipping. When we finally were ready for our belongings to be shipped, they were in CA- the complete opposite direction of where we were heading! We were also under the impression that our stuff would be in Bloomington, which is why we had received a discount. When I inquired about this the manager said that the person who sent the email no longer worked for them, and never put it in our contract. The manager, "B", is quite rude, and although they say they "care about their customers and give them quality service", it’s a crock. They just care about money. Besides this they talk down to women.
We told them we needed an experienced driver to deliver our belongings because of a slightly steep driveway, so they made us wait over 2 weeks to schedule one. Once our stuff was in transit, "B" said everything was out of his hands, and did not respond to emails or phone calls. The driver lied and said he called us Tuesday when he was on his way to give us 48 hours notice. We expected him Thursday, and talked to him at 5:30 pm, he said he was still 8 hours away and would be there by the morning so we could get to work. We called him in the morning and he said he was still 6 hours away because a "sensor went out on the truck". He did not call to tell us this when it happened. We had to take off 2 days (Thursday and Friday) of work while we were waiting for our stuff, costing us hundreds of dollars. FINALLY it arrived at 7:00 AM SATURDAY- but we were at work because we weren't going to wait around for them another day. My father in law was there, however, and they didn't even TRY to pull the truck in the driveway, just parked it in the street and wanted to charge us $75 extra for having to walk more than 50 feet to the garage. We refused, so they began unloading it in the driveway. Once things were unloaded (which were packed by the company's "professional" packers with wrap, blankets, etc, many of our belongings, including a brand new dining room table were broken/damaged. I'm sorry, but if I'm paying a moving company $5400 to pack and ship my belongings, you'd expect a little more customer care and service. I would NEVER recommend this company to anyone- even if they PAID me!