AT&T Informative - AT&T "free 30 offer" is NOT free
In about July 2007, I agreed to a thirty day "free trial" of AT&T's cable TV, net and phone packege. I was dissatisfied with the service and asked for its removal before the and the end of my "free" trial.
AT&T agreed to discontinue their service in accord with the free trial agreement and asked me to return the electronic components that were on my roof. I climed the roof, got the specified parts and returned them to AT&T on July 15, 2007 in the UPS box provided by AT&T. I retained the tracking # sticker on the box that served as my receipt and proof of mailing. The package also had the tracking number on it.
In about March, 2008, AT&T began billing me for $400 for their "free trial." I called AT&T's customer service SEVERAL times and was put on hold until the connection broke each time. In August 2008, I contacted Southern New England Telephone-SNET Co. in New Haven, CT.(owned by AT&T)and spoke to a woman in the customer service dept. She confirmed that I owed nothing to AT&T and said the billing would stop. It did - until February 2009 when I was called by a collection agency.
I returned the agency's call and explained the situation and gave the tracking number to the col$400 to the credit bureaus. AND the collection agency reported "a write-off" of $400 for an unnamed company. lection agency "manager." She told me I had to pay something on the bill because her agency had to be paid. I refused because I owe AT&T nothing.
I then called AT&T & spoke to a man in the "executive offices" who said his name was "Leo." He verified that I owed AT&T nothing and said that my account number was sent to the collection agency because of a typo. He said that AT&T would correct my account ONLY IF I COULD PROVIDE AT&T WITH THE NUMBER THEY MEANT TO SEND!I had no way to obtain this number.
I recently checked my credit rating and discovered that AT&T has reported a non-payment of