NTB (National Tire & Battery) Complaint - NTB promotion - Oil change and tire rotation
ROWLETT, TEXAS -- I purchased a promotion card from my local NTB store when they came door-to-door a few months back, thinking it was a good enough deal to switch from my trusted oil change facility to give NTB a chance since it was a new service they offered. Boy did I make a mistake!
We went to use the card for one of the 5 oil change punches and 1 of the 2 tire rotation punches. We were told we really didn't need to make an appointment when purchasing the card; however, when we showed up, we were told we had to make an appointment (even though they weren't busy when we were there). So we did, came back the next day at our appointment time, and were told it would be an hour before they got to our car (there was 1 other customer there, who had been there for quite some time already and was almost finished up). After an hour and a half the oil was finally changed and tires rotated. We were the only customers/car there!!
I thought this might have just been an off day with a new mechanic so I called a few months later when our other car needed an oil change (this was Saturday) to make an appointment. I was told they couldn't get me in until Tuesday night, and when I asked if it would be done in 30 min. or less, was told no. I told them to forget it.
I contacted the company that ran this promotion for them and was told they do not give refunds, but to be patient and they should be better in a few months. A few months??? This card expires!! Their only "consideration" they offered was to transfer the card to another location - all at least 30 min. from my house. Why would I do that when I have two oil change places within 5 minutes of my house?? I told them I just simply wanted a refund since they clearly ran a promotion that NTB was not equiped to meet the demands of.
NTB should stick to tires - they can't compete with the big guys whose business IS oil changes.