SWIFT via Liberty Mutual Complaint - Lost a potential customer

Review by lynchsc420@hotmail.com on 2009-07-18
First let me explain that I am not sure whether this was a new form of a bank sccount scam or just vbad customer service. I received a call from a savio menvez (he couldn't tell me what company he worked for) advertisinsing an emergency button for liberty mutual. he didn't know any relevant information about the product however I did remember seeing the commercial and I was wondering if this was the same product from the commercial. he said yes it was. so I asked him to describe the popular figure who does the commercials to be sure. he told me he wasn't allowed to give out that information. I knew he just lied to me so I asked to speak with his supervisor. after five minutes of him still trying to sell me the product (i was all ready convinced that I should get it for my mother) he finally transferreed me over. to an andy collins (i don't believe that was his real name) I told andy I was interested in purchasing the product however I wanted to know how I go about writing a complaint against mr menvez. he wouldn't tell me whether or not it was possible to even write a complaint. I then asked him for the consumer name of the product so I could look it up and purchase it online and he hung up on me. I think it was just a scam to get me to give account info over the phone. I looked up Liberty Mutual and couldn't find this emergency button I ws ready to purchase, I hope my mother still has 911 on her speed dial.
Comments:3 Replies - Latest reply on 2009-07-18
Posted by spiderman2 on 2009-07-18:
When someone calls you trying to sell you something and they won't tell you who they work for or answer any questions, you can pretty much bet that it is a scam. If you are interesting in purchasing a product or a service, please make sure that you are the one initiating the transaction not someone off the street or someone that calls you on the phone out of the blue.
Posted by tinydancer89 on 2009-07-18:
never ever EVER give out information when you receive a "random" phone call. chances are, it's a scam. always ask to call them back, and make sure it's a legimate number.
Posted by Anonymous on 2009-07-18:
It has already been said, but it's important enough to say once more: never buy something over the phone when you aren't the one to initiate the call. It amazes me that people will hand over their credit card information to a telemarketer just because that person says they work for this company or that.

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