Best Buy Complaint - I Tried To Purchase Laptop
QUAKERTOWN, PENNSYLVANIA -- I went to Best Buy in Quakertown Pa. I purchased Asus laptop for 1150.00 they insisted on warranty and optimization for laptop. They told me it gets rid of all the junk that asus puts on it and makes it runs at peak performance. Well they didn't tell me that there was an unavailable bios update for this laptop that wasn't available yet until further notice. It caused laptop to overheat and shut down. Note I never took laptop home. I decided to buy different laptop they would not give me my optimization fee refund but would transfer to different computer so I did that and also did not want warranty. they told me asus only came with 1 year warranty. Then I went online and found out it came with 2 year factory warranty.1st year accidental. They didn't tell me that. So I purchased second computer took it home set it up when I went online to register product was told by asus product registration key was good but invalid. must of been a returned item. Asus told me to return to store. When I took it back Geek Squad workers told me I didn't know what I was doing and asus customer service didn't know what they were doing. So he said he would register it for me which was ok with me but he couldn't register it either. They didn't have another computer to give me so I wanted my money back they refused to give me the optimization fee back ill never buy from Best Buy as long as I live I don't recommend anybody takes warranty or lets the morons touch a new product they are the ones that don't know what they are doing.
The only thing they are good at is ripping off the consumer. This deal happened to me on July 10th 2009 customer service really stinks. they charged me 40.00 for absolutely nothing but a bad time from customer service and geek squad.