Travelocity Complaint - NO HELP AT ALL - RESERVATIONS
SOUTHLAKE, TX 76092, TEXAS -- I just got back from Playa del Carmen Mexico July 18th 2009, and thanks to Travelocity it was terrible trip.
Let me begin from the beginning. I booked air hotel and transfers in May for myself, wife and son. when you book in Travelocity if your son is a minor you must indicate the age of the child if not the reservation does not go through. MY son is 17 and legally a minor so I put him in as a minor aged 17. The flight and transfers were great, but when we arrived at the Grand Occidental Xcaret and checked in I was told that the reservation was for 3 people but that Travelocity said that I was going to pay for my son upon arrival. I was totally shocked and anoyed because this was not what it showed on my reservation, the front desk supervisor showed me the reservation card and that is what it said.
I would never have booked this this type of reservation, I don't think anyone would have booked anything like this. Before I continue I must say that I worked as a travel agent when I was younger and I travel frequently and in my 53 years of life I have never had a problem like this before.
Well I called Travelocity and got an agent in India and she was of no help, I requested a supervisor and got another person from India his name was Stanley. To make the story short Stanley kep me on the cell phone for 1 hour and 40 minutes and basically blamed me for everything, I also had him speak to the hotel supervisor and the supervisor told him that if he gave them the trvelocity corporate credit card there should be no problem. Stanley said that he was going to get someone to call and pay well I'm still waiting. I had to pay 700 dollars for my son I was between a rock and a hard place.
The supervisor said this was the 8th time Travelocity did this to custumers, that it's why they demand payment up front.
Well Stanley kept giving me the run around until I got tired and just hung up.
I paid the 700 dollars and we finally checked in. The next morning I sopke Alonso from Oympus tours they represent Travelocity in Cancun and also handled the transfers, well I'm still waiting to hear from travelocity.
I have booked with Travelocity many times before and never had a problem, but there is always a first time.
I will be calling my lawyer tomorrow so I can sue Travelocity.