Home Depot Complaint - Buy It At Home Depot, But Get Your Own Installer
LITTLE ROCK, ARKANSAS -- I have bought thousands of dollars worth of merchandise from Home Depot, in both California and Arkansas, and have always been satisfied with their merchandise and the customer service in their stores. However, my one experience with installation purchased through Home Depot was the worst of my life, and will be the last.
I ordered $2,000 worth of custom window shades on April 4, 2009. The installer sent by Home Depot's subcontractor was so inept and sloppy that the owner of the company and the regional quality control manager for Home Depot had to come to my house and arrange to remove all the hardware and brackets and rehang them. After running a gauntlet of unanswered phone calls, emails, mismeasured shades, and multiple return visits by the installer, I finally had my shade installation completed in mid-July of 2009...and the final shade still doesn't operate properly.
The Home Depot personnel who dealt with me were courteous and responsive. The installer was courteous and unresponsive. Buy your merchandise from Home Depot if you like it...but choose your own subcontractor and pay them directly. You will do better if you choose a tradesman you know or who has been recommended by friends.