Vincent's Italian Restaurant, Marietta,GA Complaint - Arrogant response to complaint
MARIETTA, GEORGIA -- My wife and I were seated next to a large wedding party which we understood can happen when you go out to eat. The party eventually started to break up only to have twenty or thirty loud, picture taking, party toasting individuals stand next to our table to continue the party for the duration of the meal. Our meal was somewhat inferior and I have never been one to complain at any restaurant. I called my waiter over and mentioned to him that it had been an overall bad experience and could he maybe make it good by giving us a discount on a dessert. Nothing free, only a couple of dollars off and we would leave happy. He ignored me until I called him back over and he informed the manager. Well, the manager arrived with a attitude and a little man complex, never let me voice my complaint and preceded to lecture me on how life and restaurants work, how no one else had complained and they do not give away free stuff. I tried to tell him I wanted nothing free, only a discount on dessert for good will. After realizing I was getting nowhere wth this guy who apparently possesed no discernable people skills we left vowing never to return ant to make sure I spread the word. We were totally blown away by this persons lack of communication skills. A simple yes or no would have been enough for me not a lesson on the way business works from some immature bigshot wannabe with high school people skills.