Sears Complaint - Kenmore Ultra Wash Dishwasher 665-13839K601 FAILS after 2 years!
I purchased the Kenmore Ultra Wash dishwasher directly from Sears in July 2007. This was basically 2 years ago. I purchased a middle of the road dishwasher with a price point of around $500. Has the digital buttons on the front, the nice adjustable rack etc., etc. Dishwasher washed nicely for the first couple of week. From then on never really washed correctly. The other day my dishwasher failed to pump water through and even get the dishes wet. Went to the web-site as I am now out of "warranty" to see what replacement parts were going to cost. My husband made an educated guess that the pump/motor assembly failed. This particular part costs a whopping $257 (approx.). Not to mention the $75 diagnosis fee I would have to pay for someone to come out. Do the math! Not worth the repair cost. I just had to order in a dishwasher from Best Buy. Paid less for brand new dishwasher including a 5-year extended warranty this time (yes - I learned my lesson) than I paid for this crappy Kenmore "Ultra Wash". Shame on Sears. I didn't think I needed to spend the money on an extended warranty. This dishwasher should have lasted me a minimum of 10 years up to 20 years! I've learned my lesson not to purchase top of the line or even middle of the road. I'm going with a "toned" down version so I could afford the extended warranty. If it fails within 5 years, they fix it or replace it.
Has anyone else had this problem with Kenmore Dishwashers? When I called customer service they basically were very RUDE and there is no "service" after the "sale". Will never by an appliance from Sears again.