Hilton Metro Center Little Rock, AR Complaint - Reservations are Useless!
LITTLE ROCK, ARKANSAS -- I recently stayed at the Hilton Hotel in Little Rock, AR while I was on my honeymoon. I maid a reservation 2 days before my stay. I had reserved a balcony room that was a smoking room. I had been informed the room would come with double queen beds and a refridgerator. When I arrived to claim my room I was not greeted with a smile or a professional attitude. I wasn't given and explanation before a lady handed me a room key and told me the way to my room that was on the main floor. I inquired about my balcony and then was told that the 3rd floor was closed off for the day. I made sure that my rate had been lowered to the rate of a room without a balcony and was satisfied enough to just take the room that I was assigned. The room was nice even though my balcony view had been traded for a beautiful view of the inclined parking lot. I began to look around and then noticed that the beds were only full size and our room was no smoking. Not to mention, there was no fridge. I went to the front desk to try and resolve the situation. This time, I was greeted with a smile by a different lady, but she had no clue that the 3rd floor was closed. After she made a view calls, she found that the floor had been closed and no one had a chance to inform her at that time. I asked her if there was a smoking room available and she explained that the only smoking rooms were on the 3rd floor. I explain to her that I had purposely made a reservation in order to find a room with everything that would make my stay more comfortable and by not being able to stay in the that room had costs me everything that I had reserved the room for. She very kindly made the room a smoking room for the night to accommodate me.
So basically I took time while planning my honeymoon to find a room that was everything that I wanted us to stay in and didn't get any of it, but got plenty rude service.
The reservation is not the only complaint I have on this hotel. The bartender was very unprofessoinal. My husband and I ordered a drink each. He asked for a tip before we could give him one. He suggested drink and then couldn't remember how to make them. He didn't know what time the pool closed. He was very rude and unknowledgeable about his place of business.
None of these complaints harmed anyone and they weren't unbareable, but when you go through the trouble of making reservations then you're doing it so you'll get what you want and when a company is unable to give you what you reserved, I feel you should be upgraded to something better and be given the rate for the one you weren't about to get, if possible. especially for a honeymoon reservation. The lady that took my reservation call was informed that honeymooners would be staying that hotel and the hotel would be told we were coming. While I was on my honeymoon, I didn't want any special treatment, but I also didn't want any problems with the plans that I had made prior to the event. I have several bad memories of my hotel experience at the Hilton that unfortunately determine the outcome of what I will remember about my honeymoon. Honestly, If I had known that I was going to have to settle for a standard double bed room, then there were plenty other hotels that I could have stayed at for a lower rate and closer to the activities we had planned for our visit to little rock, but because I was on my honeymoon and everything had been planned previously, I took the room to avoid wasting time that I needed to spend with my new husband.
When I went to check out, I was not able to pay with the method of my choice which was my last inconvenience druing my stay. I will never stay at that Hilton again. The Hilton was my top choice of hotel during my honeymoon as long as it was in our budget and close enough to where we needed to be. staying in the Hilton's Tupelo, MS location was our first plan, but when that changed, I purposely looked for a hilton in Little Rock first to see if reservations were available. The Hilton in Little Rock let me down. I would not recommend it to anyone.