Empire Carpet Complaint - Scammin' salesmen - carpet/floors
We had Empire come for a quote after hearing "buy one room, get two free" 1) the salesmen was seemingly hungover, left his cigarette in our driveway and blew smoke into our non-smoking home 2) he brought in samples of what he thought I should look at, not what I wanted, got huffy and then told me he "would have to go lug in other samples" that what he had was "just as good"! 3) wouldn't give us a written quote unless we signed a sales contract right then and there!! gave us a "general estimate" but wouldn't put it in writing 4) told us he never heard of their "buy one get two ad" which I proceeded to show him online - he said that was an online special, I told him I requested the quote/visit online! 5)he said no one would do a written quote because the industry was so competitive (another company had already given us one!!) This was all such an unprofessional, terrible experience.
I tried to contact a manager after he left to find out if there was in fact such a special, there WAS and someone was supposed to call me back, but no one ever did. I wrote them a tactful letter explaining the problem-no response. Did I mention the salesmen was insulting, talking to us as if we were stupid, smelled like cigarettes so bad we couldn't sit near him AND he had GAS so terrible we had to spray the room twice after he left?!