Enterprise Rent-A-Car Complaint - Hey how about paying $335.00 for a lost key-that is discounted price from these crooks.
I can't believe Allstate sent me to this terrible company-I have platinum coverage.
I reserved a Mustang, 5 days in advance-was given a Mangnum- (aka hearse). The car was unsafe. The steering wheel shook, the brakes pulsed when you went to stop.
I had the car for the week leading up to and including 4th of July weekend. I lost the car key. I called the 800 number-spoke to very rude individual-and was told that key was a dealer item and that I coudln't get a replacement until Monday, and that the cost was $250.00 for replacement key. I called the local branch, and was told that they didn't have spare key, and that the replacement cost was $250.00 for the key. They called back 20 minutes later and told me the charge was $350.00 for the replacement key. The locksmith called me, and gave me a break-he only charge me $335.00 for the new key. Thank God he didn't decide to charge me $500.00 for the key, because he could have.
Anyway, I returned the car that day, and found the key on the following day. We called and asked for a partial refund-or anything. They never called back.
We got a phone survey call, and told them about our experience. They said they would have someone call us about the experience. They never did.
The bottom line is-don't rent from this company. They really don't care about their customer's. I am contacting my insurance company too, as they sent me to this crooked company. There are much better car rental companies-BUYER BEWARE-these guys are terrible.