Amana Appliances Complaint - worthless refrigerator
GRANDVILLE, MICHIGAN -- In early 1996 I purchased a new Amana refrigerator from Wards for $1200.00. Within a few months the freezer was not freezing. I called Wards and they sent someone to fix it. He said he needed to order a part. I told him that we were building a new home and the fridge would be in storage until the house was completed. In April 1997 Wards came and put on the new part. About 3 months later it started doing the same thing. I called Wards who told me that the 1 year warranty had expired. When I explained that the thing had been in storage for most of that time, the manager told me it was not his problem what I did with my refrigerator after I bought it. Furious, I called my state representative who put me in touch with Amana. They were very nice and said that the main parts of the fridge were covered for 5 years and they would send someone out to fix it. They did and it worked for about another 3 months. I called Amana back, again they sent someone to fix it again. This went on and on, about every 3 months or so I would be back on the phone to Amana. It got so that Amana was telling me lets try "one more thing" and if this doesn't work we will look at replacing it. The last time this scenario took place was February 2000. I was concerned that the warranty was about to expire. Amana assured me that this would not be a problem because they had all of this documented. I thought it was fixed, however in February 2001 it started all over again. I called Amana and was appalled to have them tell me that the best they were willing to do was give me a $400 credit towards the purchase of a new Amana. We had a repairman here again yesterday he said you sure did get a lemon, too bad!!!!
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