Burlington Coat Factory Complaint - Online service - Very bad setup for online orders
I ordered product from BABY DEPOT REGISTRY for Baby Shower. The first time I place the order I called to make sure it would be shipped to correct address. The person I talked to said the person that is on the registry has the address blocked out, but will be shipped to her. I followed through with my order. The shipping address was mine at the end of the submit order. So I called and the only way to change this was to cancel the order and reorder. So I did this, making sure the correct address was there. It was.
After shipping, I received email stating UPS deliver date and shipping address again as mine, not the name on the registry. I called a number of times. Burlington Coat Factory refuses to fix this, I have to refuse the order, have it go back to them, they will not ship it to correct address and I will get refund when it is sent back to them. I will NEVER use their online service again and will be sure to spread the word to others and my neice who was registered with them. As I live in Vermont, and she lives in RI, her shipping address is where it should have gone, and I paid extra for quick shipping time. They do not want to work this out at all, and I caution anyone who is doing any online business with them and want gifts sent to other address than billing address.