DiTech Mortgage Complaint - Stay Away From DiTech Mortgage
It has now been more than 45 days, and you have still been unable to close on my property. As I sit around awaiting your next request for “additional documentation”, I am forced to endure your latest commercial in which you tell us that “we are smart.”
Thank you for taking the time to praise the intellect of millions of American consumers. Being in the banking industry certainly qualifies you to make broad-based intellectual assessments about people you have never met.
Contrary to the belief of your advertising and marketing department, smart people do not need a commercial to tell them that they are smart. Targeting the intelligence of the consumer is a time-dishonored method typically used when the product being sold is particularly difficult to sell to people who actually do possess a modicum of intelligence.
If anything, your latest commercials now have me questioning my own intelligence for even considering a mortgage through DiTech. I would say to all the “smart” people reading this post to AVOID DiTech at all costs.
I have found their team of mortgage brokers and underwriters to be some of the most incompetent group of individuals I have ever dealt with. This especially applies to the broker that was assigned to me. I have never dealt with such an uninformed and rude individual in my life. I won’t get into specifics, but lets just say that he hung up on my closing attorney’s office when they rightfully inquired and demanded an explanation about ongoing delays in processing the loan.
I didn’t realize the true extend of DiTech’s incompetence until I became frustrated and contacted another bank who claimed they could close on the property within a week. I’m happy to say that they were true to their word and that I will be closing on my new property on July 17, 2009. My new bank will not be “losing another loan to DiTech”. In fact, it is my hope that anyone reading this posting STAY CLEAR of DiTech – unless of course you have a few months to kill before your closing and don’t mind being inundated with endless requests for “additional documentation” from ignorant and uninformed individuals who take days to respond to simple inquiries.