Kitchenaid/Maytag Complaint - Microwave Lemon - KHNS155lSS-2
I updated my kitchen with KitchenAid "designer series" stove, trash compactor and Microwave/Hood. The Microwave was a problem right out of the box. I owned a Sears Kenmore microwave all through the 80's without any problems. I think of microwaves as pretty much old, "tried and true" technology, what could go wrong? But the KitchenAid was plagued with electrical problems right out of the box. To make things worse, when we called for warranty repairs, we had to use one of two incompetent repair companies working for KitchenAid in the San Francisco Bay Area.
The "circuit board" was replaced three times, and, one repair person managed to "tear" the decorative air grill off the microwave, breaking it, and leaving a dent on the stove and kitchen floor.
After all this, and multiple visits, the electrical problems were never fixed and now it appears the magnetron has blown.
Now it is past warranty, and upon calling for service, we are informed we must pay for the same repair people to come out and do a "diagnosis" which is a non-refundable $100 off the bat. We also found the "service record" had been falsely reported by the repair people to show only two visits. This puts us in a very bad situation of having to shell out money for work never done correctly, and, forced to trust the same repair people who didn't fix the problem. The service people have basically told us this is our only option.
In a recent Consumer's Report, this product received low scores for reliability. I want to maintain the "style" of all the appliances I bought together but find it hard to consider even buying a new one. The product was was very expensive considering its quality and the quality of service provided.