Bookinhotels.com Complaint - Do Not Deal With These People
These guys have great deals but if you have to make any changes, their customer service is HORRIBLE. I canceled my reservation before their deadline and I did receive confirmation from them. Everything seemed fine, but what you don't know at the time is that you have to wait 3 weeks minimum for your refund. It has been 4 MONTHS since our holiday and I still have NOT received my money back! As another customer here (NaturallRed62103) said, their office is in London, very difficult to reach and when you do they don't answer or when they do you're dealing with someone with a very heavy Indian accent on a very poor quality connection, so you can imagine. You can reach them by email however, but all they keep telling me is that they can't help the delay due to the "banking system." That's B. S, 4 months I've been waiting and still nothing.
They are not worth the saving as I have now literally paid for 2 hotels on the same trip. Very disappointing.