Hertz Complaint - Hertz staff STEALS your belongings and doesn't own up to it!!
SAN DIEGO, CALIFORNIA -- When I dropped off my car at the San Diego Hertz facility at 3202 North Harbor Drive (somewhat early in order to avoid an additional day charge) I later realized I had mistakenly left a few items in the car. After returning to the Hertz location only AN HOUR LATER to retrieve my items I was informed by the staff that they were “unable to be located.”
I was told that cars are routinely moved between locations, and after I had waited approximately 45 minutes for them to radio various individuals AND after speaking directly with the onsite manager, I was told there was nothing found in my rental car. This situation is simply NOT possible unless the employees had thrown my items in the trash, or (more likely) had stolen them. Although professionally courteous, the somewhat blasé response (with the exception of the onsite manager) I received from Hertz regarding this whole event was infuriating to say the least. These items were worth approximately $200USD which is not an insignificant amount.
It took TWO WEEKS for Hertz to address my complaint by email which basically said “too bad, so sad.” Due to this experience, not only will I NOT be renting from Hertz again regardless of their pricing, I will also be informing my entire company of my experience and advising our travel agency to cease renting from Hertz in the future.