Dish Network Complaint - Unfair & Unauthorized Cancellation Penalty
ENGLEWOOD, COLORADO -- I was forced to cancel my Dish Network service due to the fact that the technician was unable to find line-of-site to install my dish at our new house. I had been happy wish Dish Network for 3 months at my previous residence. When we were informed by the technician that the installation was unsuccessful, we spoke with the customer service representative to find out what we could do. Unfortunately, unless we asked our new neighbors across the street to cut down their trees, there was nothing to be done. The customer service representative informed us that we would be credited $19 to our account and our account would be closed. He said nothing to indicate any further charges to our account, or a cancellation fee for “not fulfilling” our contract. This morning, I checked our bank account to find $243.46 had been charged to our account by Dish Network. When we called customer service we were told by several levels in the chain of command that it is our fault and that we have not fulfilled our contract, therefore we were being charged for cancelling our contract. We were not informed of this charge. Neither the installation technician nor the customer service representative we spoke with on Sunday informed us that we would be charged a contract cancellation fee. The only thing the customer service representative said was that we would have monies credited to our account. It is not our fault that a line-of-site could not be found by the installation technician. We have no control over the placement of satellites in space. We also have no control over our neighbors pine trees that are blocking the line-of-site. So, how does this equal us “not fulfilling” our contract? By charging us the cancellation fee, Dish Network is blaming us for these uncontrollable issues.