Consumers Energy Complaint - Consumer Energy Gas User BEWARE!
Notice to all Consumer Energy Gas users. Please
be advised that since January of 2009 I began receiving bills from Consumers Energy Gas showing excessive usage, resulting in billing of
approx $3400.00. At first I believed that perhaps it was due to several extimated billing. Being a busy business owner, I had neglected to go back and check out previous billings. The following month I di not receive a bill. I tried to go online to view my ccount, it instructed me to contact customer service. When I did, I was told that my account was under investigation. I wasn't overly concerned, I thought they realized that my usage went up to
an abnormal high & they were making corrections.
I waited for a revised bill. February came and went, when the end of March arrieved and I still had not received bill & was going into the Hospital, not wantin to worry about the bill. I again called Consumers Energy, explained I had not received a bill for nearly 2 months, was being hospitalized the first week of April and wanted to know where my bill was, also xplaining that I had an extreamly high bill in January. I was told that I would be receiving a bill in the near future & that I did not hae to be concernd about my gas being shut off. Needless to say, I
expected my bill to come shortly and was sure I would ave a credit on my bill. A week after my
Hospial stay, I still hadn't rceived my bill. So again I called Consumers Energy. They assured me that the bill was in the mail. I did ask what the amount of the bill was, they responded that they did not have the information on hand, again assuring me I should receve it in a day or so. The following day I received the bill. I was totaly overwhelmed and shocked to learn the new bill was not in fact the credit I expected, but rather another bill that was in the amount of $4600.00. My experience with Consumers and the same type of billing has been on going even today. ( July 2009 ) I contacted the MPSC to file a complaint in May. Consumers came and changed my meter out. I requested to be there when the Meter was read, not only to the person that set up the meter to be changed but also to the person that changed it. Some 7 weeks later they notified that the meter test 100% okay & they stated that my current usage was in line with previous years. To make this short, that is not the case. I reviewe previous bills and the reality is, my current usage is running 350% to 450% over last years. I have had repeated shut off notices as well as had collection agencies contact me on behalf of Consumers. To date, I have elected to hire an Attorney. After 7 months my stress level has reached it's max, it's costing to have employees on staff so that I could deal with situation. I see no end in site and Consumers Energy Staff changes there statement to me every time I talk to them. Many other people in my community are go through simular situations. Please check your bills & report it to the MPSC if Consumer Energy does not address your issues to your satisfaction. So you know, from what I understand to date is they have a new computer system that has created incorrect bilings. Beware
of your usage & compare to last year.