L.A Fitness Informative - Misleading contracts
LACEY, WASHINGTON -- My kids who are thirteen and sixteen, after visiting their new facilty(Lacey WA) in June of 2008, convinced me to sign them up for membership. On July 13,2008 I finally agreed and went to check it out. Their representative Thomas who had just joined them offered to give me a tour of the facility. I refused the tour and replied to him that my sons have already checked it out and seem to be satisfied, and after all they are the ones who will be using these services. I was only interested in their membership plans. At this point, he said he is so new and does not have enough information, so he will get his manager Derek to further help me.
I opened my converastion with Derek by saying that now that the school is out, my kids would like to stay active, and that they'd like to join the L. A fitness. What are my options?
He came up with several scenerios and finally we agreed to get two individual memberships, one under my name and the other under my wife's. He further assured me that each of our kids would be eligible to come with us on each individual membership. So in the end we would all( four of us) would have access to the facility. I repeated the terms verbally, and he even asked me again for the kid's ages. He further explained that the thirteen year old would not be able use the swimming pool by himslef. The rest of the court including basketball and raquette ball would be okay.
Starting July 13, we went to this facility, usually three of us, many times and were welcome without any issue. After eleven months and many visits, always with my kids, they started recognizing our faces. I always took my kids so they can work out and play while I often waited, and ocassinally worked out myself and played with them too.
All this time they never mentioned a single thing and treated us well except last month when they dropped a bombsell and said that our membership is only limited to me and my wife. I was shocked and surprised and told them sole reason for the membership was those kids. We wanted to keep them occupied and active. They promised to fix this issue and assured that we should not have any problem. Every other time after that, especially whenever there was a new person on the front desk, they would stop us and go through verification process. At some point it got old and I was really annoyed and threatened to cancel my membership. Right after I signed the cancellation notice, they started treating us nasty. At one point they said they they'd call police if I attempted to enter with my kids.
I remember during our visits, one time they were offering an individual membership with two guests for $49.00 a month. Whereas I was paying almost $80.00 for our membership which included my wife. However, my wife never once visited the facility.
I asked this question to the general manager who happens to be same guy Derek, why wouldn't I have gotten the cheaper membership and would have brought my kids with me as guests if I hadn't undertood the membership the way I did? He just sat and lied to me in my face cold that he does not recall any conversation or agreement to allow our kids.
So I asked him again why for last eleven months they never mentioned anything? speechless, no response:
They would to lie to you and give you and implied impression that would otherwise be untrue. Please don't make a mistake as I did of not reading the contract and completely understanding it.