Pep Boys Complaint - Stalling tactics
Against my better judgment, I went to PepBoys on a Saturday afternoon. I needed tires replaced, and I specifically asked if they could do the replacement in 30 minutes. They said yes. 30 minutes later, we were still waiting for our car to enter the one available bay. We left. We then went to a small neighborhood tire shop, which did the replacement within 15 minutes at a better price and similar quality. I don't trust chain repair shops. I would rather deal with a neighborhood shop which has a personal investment in the community, and is not pressured to meet corporate and shareholder revenue expectations and projections.
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