US Airways Complaint - US Airways- Worst Airline- Don't Fly Them- Trust me!
After flying with US Airways one other time a few years ago, and having a horrible experience with them, I decided to give them another shot! Recently my new husband and I got married and were flying US Airways to Nassau for our honeymoon! After arriving at the airport at 6am we waited to board the plane! They begin to tell us that the plane is having mechanical problems and we won't be leaving on time, but we would probably still make our connection in Charlotte! However the departure time keeps getting posponed to a later and later time til eventually we will miss our connection! The plane needed a battery because the engine wouldn't even start, or would keep stalling, or some bull like that! So now we all have to line up and figure out what we are doing! Their customer service people are HORRIBLE! They are rude, poorly trained, and just down right stupid! I had to tell the lady how to do her job! They said that they have zero flights for us, not even in a nearby city (I don't believe that one either). So not only did we miss the flight to start off our honeymoon, but now we can't get refunded for our 'all-inclusive' hotel days that we will miss! Thats about $800 we will not get back! So I contact the airline, seeing that this is all their fault for having such crappy aircrafts, but they can only give us a $75 credit towards a future flight with them! I basically told them that they can take their credit and shove it because we will NEVER fly US Airways again!!! And to top it off, when we were still at the airport we went to the front desk, to another customer service representative, and as we were walking towards her she said "I ain't talking to nobody" (They even have great employees who speak proper English). I thought to myself 'Is this lady for real?' So I said "Aren't you customer service?" And she said "Yea but I ain't talking to nobody!" I was so shocked and disgusted I just walked away! So if I can give you any advice DONT FLY US AIRWAYS!!! Join us! You won't regret it! I promise!