Meineke - 7290 W. Washington St., Indianapolis Informative - No Response from Meineke Customer Service
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BEEN THERE, DONE THAT AND STILL NO RESPONSE FROM CUSTOMER SERVICE REGARDING MY MESSAGE, see message below.
I am writing to express concern and disappointment with Meineke on 7290 W. Washington St., Indianapolis, IN. On Friday, July 17th, I had my oil and power steering fluid changed at Meineke, went home and parked my car in the garage. On Saturday evening, July 18th, I noticed a small leak in my garage, so I left a message at Meineke first thing Monday morning to advise of “a” leak and that I’d be in around 5PM to have looked at.
On Monday, July 18th @ 5PM, I arrived at Meineke as planned. What we discovered was a pinhole size leak coming from the “lower radiator hose of my 1998 Honda CRV” and had been driving around in this condition. Initially, I was quoted $275.00 for parts and labor to repair. Oddly enough, I was advised Meineke could fix immediately. As I declined, the price dropped drastically down to $160-ish by cutting out the unnecessary flush. I still declined, and Meineke sent me on my way, not even offering to fill up my leaking radiator.
Instead, I went to the nearest AutoZone to find this “lower radiator hose.” To my surprise, “lower radiator hose was not in stock for a 1998 Honda CRV.” I ordered Monday evening and it is expected to arrive by Wednesday. Meanwhile, I’m still driving in my 1998 Honda CRV with a pinhole size leak. To make matters worse, I contacted another Meineke store and asked for a quote to repair. The quote was “significantly less” and the part would require “special order.” I was also advised that “there are too many makes and models to carry every hose.” My questions is, how is it possible for Meineke on Washington St. to have a lower radiator hose available to repair my 1998 Honda CRV at 5PM on a Monday afternoon when the problem was just diagnosed? I've been a loyal customer of Meineke for years and have had very few issues with them in the past; however, I'd appreciate it very much, if someone from Meineke would be able to respond.