TracFone Complaint - Tracphone needs to be in time out - cell phone reactivation
cell phone reactivation - Complaint
Have you ever felt powerless as a consumer? How about neglected or ignored by a company? If so, maybe you've tried to get service from Tracphone!
My son gave me his old Motorola Tracphone with 500+ minutes left on it. He wanted me to have a cell phone to use for emergencies - him dialing in or me dialing out. It seemed like it should be a simple task to reactivate a phone with minutes on it. Not so with Tracphone! The customer service voice-response series of dead-end recordings is confusing and frustrating to navigate. If one is fortunate enough to speak with a live person, the solution that's promised is not delivered.
Online customer service seemed to be more responsive at first. So, I followed the directions given to me as a solution, and Tracphone charged my credit card $74.88 May 26, 2009. This charge was to cover a month of service, which was supersized to a year to give me time to use the new and old minutes. In order to reactivate the phone, however, I was told I had to wait for the arrival of a new SIM card, "which should arrive in 3 - 5 business days." That was 7 phone calls, 10 e-mails, and 60 days ago. I'M STILL WAITING FOR THE SIM CARD. Meanwhile, the 60 day "grace" period for reactivation has passed, the 500+ minutes should have expired, and I have been without a phone for three months.
I have requested assistance from the Better Business Bureau.
Three things I've learned from my experience with this company: Take Note:
1 - Never let the reactivation date for prepaid minutes expire. If you do, you have fallen into "their" trap and might not get out without damage to your pride and/or pocketbook.
2 - Tracphone needs competition. I would like to work for the competition.
3 - If you have a friend with a wireless network, ask to join in. You may be fortunate enough to deal with real people that speak your language when you need customer service.