North American Bancard Compliment - I have to disagree with the Negativity Surrounding This Company
MISSISSIPPI -- As a developer of software and also a customer of NAB, we have found it to be a please working with these people.
We have worked with several card processing companies since our inception in 1997 and have found that NAB has the most reliable service of any of the major card processors.
As with most of these types of companies, NAB has its share of "bad apple" marketing reps. I have read just about every complaint on this site and see the same type of complaints I see about every other processor out there.
I feel sorry for the small businesses who feel that they got "ripped off". As a small business owner myself, I hate having to deal with representatives that don't know their own line of business. In the card processing arena, only about 20% of the sales agents actually know and understand the business, and can easily explain what goes on from day to day.
Most of these sales agents are self employed people that only care about commission and not the customer.
You can't blame everything on the "home office". I would estimate that 90% of problems revolve around sales agents that don't care enough about the customers to totally explain everything.
Our representative here in Mississippi takes personal care of us. You can't beat that kind of service. I am sure that these types of sales reps are rare. If more sales agents would take their job and their customers seriously, we would see a lot less of these types of complaints.