Sears Informative - Master Protection Agreement
Initially tempted to call this a complaint, but as Sears service finally did solve the problem, it's more a comment on why Sears is doomed.
Last July (2008) called Sears to service a Maytag refrigerator. Service tech (a Sears sub-contractor - A&E Factory Service) diagnosed and replaced a faulty relay switch. Cost - $250. Purchased a Master Protection Agreement then for $100.00 for a year. Fast forward to May of 2009. Same service tech diagnosed and replaced same switch. Again in June, same problem, diagnosis and action. Total cost to Sears for May and June calls $500.00 -$100.00 service agreement = $400. This for a seven year old refrigerator for which I paid $950. Wait, we're not done yet.
Today, July 22nd, Sears sub-contractor (A&E Factory Service) serviced unit again for same complaint. This time a different tech arrived, who took one look at the refrigerator and replaced the compressor, saying that it should have been replaced last July. Total cost to replace compressor $450.00. Total cost to Sears $400 (relay switch service calls) + $450.00 (compressor replacement) = $850, which is well above the value of the refrigerator.
Sears could have saved me some time and themselves some money if the sub-contractor had only done the job right the first time. No wonder Sears is in trouble.