American Airlines Complaint - Mishandled dog
Puppy was shipped from St Louis to Chicago, then changed planes for flight from Chicago to Syracuse. 10 week old chihuahua puppy. Dog was never put on the plane in Chicago ! Was left sitting in it's crate in baggage area until a clerk called our cell, to tell us that it would not be put onto a connecting flight to Syracuse until 6:30 p. m., bringing her into there at 9.15 P.M. Over 12 hours from when she left her home !! This was supposed to be a little over a 6.5 hour trip with layover. My husband was one hour from airport when baggage guy in Chicago called his cell, telling him puppy was still in Chicago! He now had to wait over 4 more hours till her plane arrived. American Airlines is absolutely horrendous -- how could they have not gotten a live animal onto a flight?
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