Best Buy Informative - As A Best Buy Employee...
I have been working for Best Buy for years and I thoroughly enjoy my job. I know the ins and outs of the stores, and have worked in most departments, mainly computers and Geek Squad.
We are non-commissioned, honest sales people who are pretty underpaid, and we will give you a straightforward answer to your questions. We are not trained to rip you off or sell you things you do not need. We are trained to inform you of the services and solutions that we offer and how they will benefit you as a consumer. It is up to YOU, as an informed buyer, to decide what you feel is of value to you. Every customer has the right and SHOULD do their research before they even walk in the store.
We do our part to ensure that you will walk out of the store with everything you need. We will let you know about cables. We will let you know about printers. We will let you know about backup hardware, TV stands, bags, memory cards, software, speakers, and anything else that goes along with your product, because that is what we are trained to do. We want to get you everything in a one stop shop so you don't need to make several trips.
As far as protection plans, I have seen my fair share of them fulfilled and customers thanking me that they purchased them. However I also see them go unused. . .but I have never seen anyone regret buying a protection plan. This is yet another service that it is up to you, the consumer, to decide if you need. We do not by any means get any kind of bonus or commission from selling you any extras or protection plans. They are all there to use or purchase at your own discretion.
And yes, there is fine print, as with any protection plan. But the standard policy is if we can't fix it, we will replace it. And yes there is a no lemon policy. Which means if we DO fix it 3 times, if it has any more issues it goes away and you get a new one. Ask questions and be informed before you make your purchase. The protection plans are there for your benefit but it is completely up to you if you want to purchase the additional coverage.
I see a lot of complaints about the return policy, or price matching policy. . .lots of companies do not even price match. But they are there for your convenience, and they are just that, POLICIES. Most people will agree with me on this, but if you come in AFTER the return/price match policy, why should you get some special treatment? 30 days on most items is more than enough for you to do any post-purchase research or have buyers remorse. 14 days on laptops and cameras is also quite liberal. . .do your research before you decide to purchase. That's what it all comes down to.
I realize not every employee that works for Best Buy is a great person, but most of us are good people just trying to help you out. I see a lot of these reviews that could have easily been avoided by just being an educated buyer.
So please, before you rant on and warn people to "never shop at best buy", take into consideration your own ignorance, or maybe it was just a single person that could be the topic of your post rather than stereotyping the entire Best Buy company and steering people away from shopping at Best Buy.
I have many return customers and thousands of people a week who are incredibly happy shopping at our store. I'd like to see more of those reviews on here.
This was not directed at anyone, just an informative post that I hope will influence people to consider their own judgments and ignorance before posting a terrible review of Best Buy.