America Online Complaint - SCAM!!
PLANO, TEXAS -- I joined AOL NetMarket and subsequentially cancelled my account about two months ago. I am still being debited for it in my checking account. After calling, AOL NetMarket said I cancelled the "two Trial Memberships". I only set one account up and I am assuming the other two memberships (Trials) were set up without my knowledge when I called twice to get a new packet sent to me because I never received the one promised by the membership I intended.
I called last week to confirm my cancellation and I was assurred all was cancelled. Today, another charge for AOL NetMarket was applied to my bank account. It resulted in overdraft fee.
I called AOL NetMarket this evening. After waiting for a couple of minutes, someone opened the line but would not take my call. They simply held the line open and continued their "intra-office" conversation with someone else in the call center. I could hear laughing and talking but no one would ever asked to help me. I had to call back again.
I resent being told I have cancelled and continue to be charged.
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