Correctional Billings Services Complaint - Collect Calls
ORISKANY, NEW YORK -- I've been receiving collect calls for the last 4 months from my husband. Then all of a sudden this service put a block on my phone claiming that I had exceeded my limit. When I called their toll free number they put me on hold until they verified my telephone number and then had the nerve to tell me that I had entered into a contract with them. When you listen to the recording before you accept the call, it does not state that you are entering a contract nor does it tell you how much per minute your call will be. Additionally, I had no idea that they gave me a credit limit or had the ability to put a block on my phone. I was soooooo pissed I cursed out the customer service representative because I felt violated that these people had the nerve to enter me into a contract blindly without issuing any terms or conditions and secondly, who the hell do they think there are putting a block on my phone without checking with my home service to see if I paid my bill. Once they checked with my home service they realized that my phone bills were all paid and current. They were very hasty to put a block on my phone before checking with my home service to see if I paid my bill. It's a shame that their company needed me to call in order for them to verify that I paid my phone bills. Furthermore, who do they think they are charging excessive rates per minute just because the person is incarcerated! I believe that the Better Business Bureau should investigate the excessive rates that this company is charging for collect calls from jails. Especially when we do not have to pay that amount for regular collect calls. The rates are so high I think that I am accepting calls from some one in Jamaica!