J.C. Penney Company, Inc. Complaint - Product Quality Declines - automated response
I sent a Customer Service comment regarding the declining quality of their men's underwear and got this automated response which shows they didn't even read my email.
Thank you for contacting us online. At JCPenney, what matters to you, matters to us. Customers like you are our most valuable resource for creating the optimal shopping experience. Thank you for taking the time to share your input. We look forward to serving you in the future. JCP.com Customer ServiceEvery Day Matters
How sad is that.......
Here is what I wrote to them...
Original Message Follows:
Friends, After a lifetime of buying JCP underware I will no longer purchase your Stafford Essentials Briefs. First you remove the waistband inner liner to save fabric and keep costs down. Now you have begun to use a thinner fabric for the bulk of the brief which will shorten the lifespan of the product even more. You can now see through the fabric. Again, save money, increase profits, cause customers to purchase replacement briefs more often. Well, I'm not buying it, literally. I am willing to spend more money to pay for a more comfortable, longer lasting brief so I willbe leaving the JCP brand. I know I'm just one customer but you will no longer get my business. How Walmart can you get. Good luck with your profit model based on lower quality products.