Time Warner Cable Complaint - Incompetent Thieves - Bogus billing in advance a bills already paid 2 months ago.Calling consumer at h
LOS ANGELES, CALIFORNIA -- We have had Time Warner Cable for ten  years.
Once before they cheated me by false billing but this time enough is too much.
They advance bills which ignore prior timely payments. I was billed $101.33 after having paid timely my monthly installments a week in advance.
I called and at first got a guy who admitted it was wrong. He said, "I don't know why we do this. You have been a perfect customer for 10 years. Just ignore it.
Next day I got a call from a woman who would not allow me to finish half of sentence. She was doing a very loud, very fast motor mouth condemnation of my general character. I got in the fact that the last phone contact ended with the collection manager admitting that Time Warner Cable Los Angeles had fallen behind woefully in their posting of received payments!
She stated, even if it is true that we have fallen behind in our postings by two months you should pay two months in advance!! We'll save it for you and credit your account.
I got in just this: "Why should I do that when you are 2 months behind in your posting of the last 2 months payments?? How can I trust a service provider that cannot keep up with posting simple ongoing current payments and then sends out late notices for bills paid two months ago???"
I referred her to the fellow I spoke to last. She said "He's no longer with us." She was screaming at me. Finally, I blew my top and scared the hell out of her.
Time Warner Cable is misusing the collection dep't to demand that people pay 2 months in advance and threatening to cut off service (which they DID do to me)!
The next thing I knew, I was receiving calls from their collections dep't daily stating that I had not paid at all! I owe them nothing.
Like a PONZI SCHEME (worse in fact) the crooked part here is that they bill mindlessly then think they can call and use intimidating of your credit record as a scheme to get you to pay 2 months in advance.
I filed a formal complaint Consumer Affairs "Local Franchise Authority" 323-292-0130...
You can do that too. They have jusrisdiction.
Even though the F. C.C. does not, I filed a complaint with them because when I called them they were very interested and asked for a letter.