This company has got to be the worst company in the world next to DHL and UPS. At least the worst that I have ever had experience with. They put me on hold for 40 minutes last fall when I had just moved to another city and although I gave plenty of notice that I was moving, I did not have phone service for 2 weeks because of them! They screwed up over and over and over. I had to actually call the technicians they contract out (outside their company)to install their services. Only then did I get my phone service at my new address. Then what do they do? They charge me for my old address and my new address the same month! Yet I had not even lived at my old address for over a month. Idiots.
I called customer service repeatedly for 2 weeks (from my cell phone which ended up costing me a whole lot too!) and emailed them repeatedly (everyday) from my neighbor's Internet. They would not even give me any kind of credit for this lack of service either! Then because they charged my credit card twice for a full months service for both addresses instead of only 2 weeks for the one address that they provided service for, I told them verbally 2 times and through writing 4 times not to charge my credit card. What did they do? They continued to charge my credit card. I was so angry and called and told them off about it and the representative threatened to cut off my Internet (not my phone) service if I want my cc removed. I told her that she is out of her mind if she thinks that I will be threatened by that. I told her they were committing fraud each time they charged my card when I told them 6 times they cannot charge it any longer!! Only when I filed disputes with my credit card company did they correct their false charges THREE MONTHS later!! And 6 months later, they continued to charge my credit card. I would have long ago cancelled my service if only they would not have hung the threat over my head of a contract which I never agreed to.
Anyway, finally, I called again and told them that I reported my credit card (which they had on file) as stolen and that their charges would not go through anyway.. only then did they start to send me bills rather than attempt to charge my cc, which they could no longer do anyway.
What a horrible horrible company. As soon as I am free, I will quit this stupid monkey-run phone company service.