Bigalphadogs.com Complaint - Do Not Use Bigalphadogs.com, Unless You Don't Mind Giving Your Money Away!

Review by NOT_HAPPY! on 2009-07-24
I placed an order with bigalphadogs.com for $78.74 on July 2nd and of course the money was debited right away. On July 7th, my order still had not been shipped so I sent an email questioning the status of my order. Miraculously on July 8th I received a generic email from bigalphadogs.com stating my order had been shipped but there was no tracking number. On July 14th I still had not received my order so I called both numbers listed on the website. Nobody answered either line. The customer service number had a voicemail so I left several messages with no return call. I have sent two more emails since then and called both numbers repeatedly, all times of the day or night, over and over and over again. I have asked for a refund with no response. Here it is July 24th, no response from the company, no refund, no product and I have all of the documentation to prove it! I consulted a friend of mine who also used bigalphadogs.com and said she had the same exact problem!!!

Luckily for her she used Paypal when she placed her order, so she disputed it and has already been reimbursed. I am still going through the process with my credit card company and hopefully I will eventually get my money back!!!!

DO NOT USE Big Alpha Dogs Online Store!!! They are thieves! And tell all of your friends and family...

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