La-Z-Boy Incorporated Complaint - New, Used, Broken, Fixed...What is the difference?
SUGAR LAND, TEXAS -- I bought my wife two Rex recliners from the La-Z-Boy store near our house. I had never purchased anything from La-Z-Boy before and based upon my experience I doubt I will ever again.
The problem occurred when I showed up to pick up the two chairs. The warehouse workers rolled one un-boxed chair over to the loading dock sporting one of those plastic tags that all of the floor models have to hold the product details. While the chair appeared to be in fine shape it was obviously a floor model and so I asked if they had a pair of new chairs still boxed. A few minutes later they rolled a new boxed chair out and opened it up to show me how to attach the chair back. So far so good, so I waited on the second chair. When the second boxed chair arrived and the worker broke the tape, we found this chair without the plastic wrap that the new chair was covered in. The worker proceeded to pull the back out of the box and demonstrate the latches, but that was when I noticed the service tag inside the box. The tag indicated that this chair had an issue with the footrest and while it wasn't clear if it was still broken or had already been fixed, it was clear that it wasn't new.
At this point I decided that I wasn't playing this game, I paid for new properly functioning furniture and if that wasn't what I was going to get, then I wanted my money back.
What would you do if you had just dropped $1400 on a pair of recliners?