Thrifty-Dollar Rent-A-Car Complaint - Don't Rent from Thrifty or Dollar Rent a Car in Asbury NJ if your smart
ASBURY PARK, NEW JERSEY -- THRIFTY/DOLLAR RENTAL CAR- ASBURY PARK, EATONTOWN NJ-NEVER AGAIN NOT IF IT WAS THE LAST AGENCY AROUND!!! I am so disgusted with this company and the experience that I have had with it. I rented through Thrifty through a very nice girl out of one of the other offices. When I rented I was told that I would have to go through Dollar Rental car in Asbury Park because it was closer. I called them because I rented with them in the past in Florida and had a great experience. I had an accident and my insurance was paying for it. I easily could have gone through Enterprise because that was who my insurance company suggested but chose Thrifty. Upon renting I found out that I would be charged $5 a day as well as tax on the amount because my insurance company wasn't covering that part. Needless to say Enterprise told me that they would not have done this as well I called the insurance company and they told me that most agencies waive this fee. I also rented in the past when I had an accident through Enterprise and was not charged these fees...anyhow this was the least of my problems so it seems. I got in the vehicle and it was disgustingly dirty, the window was hard to see through and when I tried to use the washer fluid it was empty. There were crumbs and hair all over the place it was obviously not cleaned. As well I checked the oil level and it said it was extremely low. When I called the office I was told that they were trying to give me a nicer car therefore they did not have time to clean it and put the fluid in and that they did not think it was that dirty. They stated to me that the oil level was fine but I personally know it was not. After driving the car for some time it seemed as though one of the tires was low and when I called about this they told me that was fine as well. Day 9 of my rental I was very sick leaving the store and had a friend drive me a half mile home. As soon as I got home I got a call from the "owner" being extremely rude telling me that he saw someone else driving "HIS CAR" and that I was in breech of contract and I explained the situation to him because I was ill and was vomiting. He told me that he will now be charging me an extra $150 on top of what they are already charging me and that was him "BEING NICE because he could charge me $400" I again explained that it was an emergency and I was not in the position to drive. I told him that this was also not explained to me when I signed the paperwork and that KEITH the person who did the paperwork with me didn't say that. He then proceeded to tell me that he was Keith and I told him that a few minutes earlier he told me he was the owner, Dave. He then told me that he wants his car back between 9 and 12 then next day or he will be calling the police to file a police report for a stolen vehicle if I do not return it. The whole experience has been horrible. I would NEVER rent from them again I would rather be without a car and walk. As now I am without a vehicle because my car is not yet done being fixed. I would like to say that you catch more bees with honey and had he been a little nicer and had a little more customer service skills I would not even be writing this review. I am disgusted with not only the vehicle but the treatment I received from this company.