Key Bank USA Complaint - Key Bank .. Do Not Bank With Them... Horrible .. Overdraft Fees When You Clearly Do Not Overdraft.
MANSFIELD OHIO, OHIO -- First of all I started my checking account in June by July I have had to battle with this bank several times in 30 days I have had 5 overdraw charges and problems with the cashing of my checks that I deposit into the atm. First problem I deposited my check into atm and the first hundred dollars was quickly added to my debit card however it took them 5 buisness days to add the rest by that time I had used my card not knowing that this was their procedure ..
They did remove that fee... I thanked them and went on 2nd problem... Another fee ... Due to the fact that I put my check in the atm on Friday and on Monday my check still was not processed and when I contacted the bank the teller told me my check had been processed and I was able to use my debit. I used the card for a nine dollar purchase and received a 39 dollar charge 2 days later for overdrawing my account.
I call the bank and they tell me it was a miscomunication and to contact my local branch so I did and they said sorry ... We can not remove this I called corporate and finally 1 week later they removed the charge however I was then charged 39 dollars for another check that cleared the account that night that never even showed up as pending ... And I had more than enough money to cover it had they not took out there bogus fees. So I check my online statement and wow..... I had been charged again a 39 dollar fee and then again 39 more dollars where they moved the 39 dollar fee up and put another debit charge that had cleared two days prior above the charge that I received beforefor 39 dollars and bam... That initiated another charge... So now I have 3 overlimit charges of 39 dollars a piece and I'm now negative 85 dollars in my account I am contacting the bbb and have made copies of the statements that clearly state that I had enough money and last but final .... I add all transactions up and I am missing 50 dollars that I guess just dissapears because when I add all my deposits and all that I have spen minus their fees ... I still would be 50 to the good... So where is it at??? Noone knows and they told me the last time I talked to them that 2 was the limit they will not remove any other items from my account ,,,, imagine that.... The iceing to my cake I talked to a friend about it and they did the same thing to her .... 700 In two months of overdraft fees where does this end??? Please I beg you do not bank with this company ... They will hold checks and send through transactions when your balance is already low ......... Just to give you charges I guess this is how they clearly make their money